About KS:

Every day, we install the pipes and cables that power our lives--from lighting offices to heating homes. While this paints a pretty picture, our work is just pretty tough. We dig. We cut. We build.

Every time we climb into a protected hole, we're taking a risk. The smallest mistake may cause an accident. This work demands safety, perfection, and efficiency. It's Mission: Impossible. At KS, we live for it. We build energy infrastructure that you depend on. In this industry, everyone is good. WE ARE BETTER!

KS Energy Services is a family centered company, we value hard work, integrity and diversity. Working for KS Energy Services offers the opportunity for a rewarding career in the construction industry.

We offer excellent compensation and industry-leading benefits, such as health, dental and vision, life insurance, STD and LTD starting on DAY 1. Eligibility for Company matching 401 K benefit after 3 months of employment.

Nature of Work:

The Business Process Manager partners with field project managers and evaluates, analyzes, and develops local office procedures for billing, accounts payable, payroll, project tracking and reporting functions. This role directs the office staff’s completion of daily work and manages successfully through high and low volumes while providing support, coaching, and performance feedback to the team.

Duties and Responsibilities:

Duties listed below may vary in terms of importance and other duties may be added or eliminated as this position develops.

• Develops processes, tools, and documentation for efficient and customer-centric office operations.
• Identifies and recommends quality standards, optimal workflow, and resources for office personnel to complete billing, accounts payable, payroll, and project tracking.
• Evaluates and allocates staff resources to maintain high-level of customer service and accuracy.
• Directly supervises staff. Manages schedules and work assignments and troubleshoots issues as they arise. Monitors and evaluates team members’ work including quality and adherence to established processes. Provides coaching and feedback as necessary.
• Performs problem analysis and serves as primary point of contact to resolve escalated issues.
• Improves customer and team member satisfaction through active communication and problem-solving efforts.
• Assists staff with processing transactions and customer service support as business needs dictate.
• Responsible for general office administration and oversight.

Required Competencies:

1. Bachelor’s degree in Business or Accounting plus a minimum of 3-5 years relevant management experience.
2. Strong leadership skills with ability to develop staff through coaching, training, and support.
3. Ability to adapt in a fast-paced environment and champion change management initiatives.
4. Strong written and oral communication skills required to share information and details throughout the organization using written reports and interpersonal interactions.
5. Ability to proactively define, set, implement, monitor, and improve procedures and process.
6. Above average knowledge and capabilities within MS Office Suite, especially MS Excel to support reporting and analytical duties.

Work Conditions/Environment:

1. All work will be performed in an office setting